The fight over Santander's appointments reaches the Bank of Spain.

If you have ever pulled your hair out over Santander appointments, you are not alone. Santiago Ordóñez, from León, has taken his complaint to the Bank of Spain because his 81-year-old mother could not even enter the branch without an appointment.

Santiago says this happens every day: elderly people who go without an appointment are sent home because there is no slot. Sometimes the employees themselves give them an appointment for another day. He already went to the OMIC in León —the consumer office— but the bank's response left a bad taste in his mouth.

Now the documentation is with the Bank of Spain, which has to decide whether there is malpractice. Santiago is asking for special treatment for the elderly —obviously, because many cannot even request an appointment on their own—. He has sent the complaint online and on paper, just in case. Don't trust it, because bureaucracy sometimes gets lost.

At the OMIC they told him this was no longer their concern, that the matter is one of general policy: to the Bank of Spain. And Santander, meanwhile, has decided to install more advanced cash machines —according to the unions, reluctantly—. That said, we don't know if it will help.

If you are processing paperwork in Spain, you will surely recognize the whole appointment thing. In banks, in administrations, in consulates... a mess. So if you have a problem with a financial institution, remember: first the OMIC in your city, and if not, the Bank of Spain. Those are two steps you can take.

If you are having difficulties with your appointment or procedure, write to us on Telegram: https://t.me/cita_extranjeria