SEPE official is dismissed for attending without an appointment: people mobilize

Well, it turns out that a SEPE official in Mérida—Juan Carlos Nieto, to be specific—has landed himself in disciplinary trouble for helping people who showed up without an appointment. Yes, you read that right: his own agency has reported him for what he calls “doing the job I’m paid to do.” Last Wednesday, more than a hundred people gathered in front of the office to support him. What a scene.

There were all kinds of signs there: ‘Shame on the SEPE, punishing an exemplary employee,’ and chants could be heard—‘Juan Carlos, friend, the people are with you.’ The protest was organized by Campamento Dignidad and the 25 de Marzo union. Nieto himself made it clear: this isn’t charity; it’s doing his job, which, after all, is paid for with everyone’s taxes.

This mess brings to light a problem many are familiar with: the digital divide. Nieto says there are mornings when the office is empty, but the appointment system ties his hands when it comes to helping those who arrive without one. So, after helping those who did have appointments, he turns his attention to the others. “Sometimes the office is empty,” he repeats. And he criticizes the fact that they want to keep him “idle.”

The SEPE accuses him of a serious offense—for issuing benefit certificates to vulnerable people without an appointment—and a minor one, for failing to request documents that the administration already has. He defends himself: he follows standard administrative procedure, which specifically exempts citizens from submitting paperwork already in the administration’s possession.

The appointment system—he complains—has caused gridlock, and with this so-called “single district,” people end up with appointments at offices miles from home. Nieto acknowledges that the appointment system is fine for avoiding wait times, but it shouldn’t be a barrier. If the case proceeds, he risks six months of suspension from work and pay, or a forced transfer. In short, he’s putting his career on the line.

And take note: this also applies to foreigners who are processing paperwork. Many public offices require an appointment, but they don’t always see you if you don’t have one. So if you find yourself in a similar predicament, keep insisting, ask for help from associations, or, if it’s urgent, share your story. Bureaucracy shouldn’t be a barrier. You know that.

If you’re having trouble with your appointment or paperwork, message us on Telegram: https://t.me/cita_extranjeria